A Special Note of Thanks
I'd like to thank everyone who was involved in the repair of my floor. It looks good, and I am sure the fix is a permanent one. The guys who did the work were proficient and professional--couldn't ask for a better crew. Please convey my thanks to them.
Carpet looks great installer did a good job. We are very happy.
The three installers were courteous, diligent, and worked non stop. They did a fantastic job. Totally recommend them and your business to anyone interested in new flooring. What a beautiful job!!
I am very grateful that my carpet was installed in time for the Thanksgiving holiday and it turned out better than expected.
Installer was very good at his trade. We enjoyed his singing.
The installation crew was very efficient and professional.
Very helpful and courteous staff. Thank you
The guys did a great job, they were very friendly and professional. Thank you so much. I am very pleased!
We are very pleased with the installation and with the carpeting. We would highly praise your installation people. The quality of both carpet and pad are great.
We bought carpeting for our living room and bed rooms and it looks great! Your team was very professional and did a great job.
I wanted to let you know how pleased I am with the installation today. Your installers, Jeff and Ellis, were prompt, they were careful working around the newly painted walls, and just did a great job. I wanted to thank you, as well. You made this a very easy process. I will certainly share my experience with friends, and will return to Roy Lomas Carpets the next time I need floor coverings.
To Pattie, Our carpets were installed yesterday morning and look fantastic. I would like to thank you for your assistance and expertise. You quickly understood the position we were in having just moved and realizing the existing carpets had to go immediately. I dont know how you did it, but you honed in on exactly what met our needs for time and nice carpeting in the color and textures we were looking for. We will definitely be back when it is time to overhaul the downstairs flooring. In addition, the other kind people that assisted Frank (measured) and the guys that installed were great! I do realize you are in the flooring business and probably have it down to a science but we greatly appreciate how this entire process played out. Clearly there are not enough words so THANK YOU will have to do it!
Dave did a fantastic job on the carpets! They look like new. My wife is extremely happy. Dave is a real professional. He's pleasant, clean, thorough and just a nice guy. I will buy any future floor coverings from Roy Lomas and will encourage friends and family to do so.
10 for Tony. He was helpful, professional and courteous. The store was awesome, very pleased.
Your services man, John, was very courteous and fixed the issue at hand, and you should have 6 more like him.
Our experience with Roy Lomas was great. From the start Pattie was very helpful and answered all of our questions. We had to come back a few times to make our decision and she was great every time. The installers for both the hardwood and carpet installs were very nice and hard workers. You can tell they take pride in there work and know what they are doing. All around a great company to deal with.
Love how our hardwood steps turned out!
I just wanted to let you know that today we had a walkthrough with our ownership, and we did a preliminary quality inspection. I am pleased to tell you that they were very impressed with the level of quality your crews brought to the finishes in our apartments. They were very impressed, and we werent even trying! So I just wanted to recognize you guys for doing an outstanding job, and making all of us look great! Thank you! Keep up the good work!
-General Contractor, 5/23/14
I have used your services for almost 20 years. I have been happy with the courtesy, professionalism, and the 'willing to make it right every time' attitude. Thanks!
John did an awesome job....one man wonder I am one happy girl!!! LOVE MY FLOOR!
The carpet was installed today, and as always a professional job. The two installers were a pleasure to work with and positive representatives of your company.
One of your guys were out the other week and am now just getting back to you. Sorry for the delay. He was there to repair a pull in the carpet. My daughter was there to let him in. She had nothing but praise for him. He was very polite, did a nice job, and just overall a good experience.
It was all about customer service and to make sure I felt the overall room was complete. This is rare in today's world....very impressive. Great overall experience and great looking room.
John S. came out last Friday 2/28 to repair some nails in our hardwood floor and carpet and he was so friendly and helpful!
The installers were very good. They did a professional job, were courteous, and efficient. We very much (liked) doing business with you. We have purchased carpeting before and will do so again whenever the time comes.
-Richard W., 2/18/14
Dear Frank - I would like to thank Lomas. . .and you especially! For the outstanding customer service that I received over there in the past months. Everyone involved was professional, efficient, and courteous. A true rarity in this day and age. From my initial phone contact with Regina back in December and to the visits to my home by Dave Ott, you, and finally Jim Kelly, customer satisfaction and my convenience was always the top priority. Bill in installation scheduling was very accommodating and I received the "master installers" at my request, Kevin & Sean. (true early birds)!!! Thank you to all of you that made this happen. Your product is only exceeded by your exceptional dedication to long-term customer satisfaction!
-LW Lower Gwynedd, PA 5/10/13
Excellent work, we love our new vinyl! Thank you again,
-AD Pennsburg, PA 5/3/13
We met with Rob today to start figuring out carpet for our house that is being built and he was absolutely fabulous. Rob was very helpful and just a kind person. My fiancee and I will be using this store for future needs and requesting Rob if possible!
-MB Country View 4/27/13
Our installer, Jeon, was courteous, professional and performed a beautiful installation. We have a rounded step at the bottom of the staircase in our older suburban tract house - the stair is significantly out of square with the rest of our hallway, part of the "charm" of an older home. Jeon was able to undercut the stair, and ran our new flooring underneath it, making the stair defect effectively disappear. He also took extra time with our very high front door threshold, fitting several moldings to ease the transition, as well as providing a nice "picture frame" detail around our raised brick fireplace hearth. Jeon provided a detailed walk through of his installation at the beginning and the end of the job, offering suggestions on how to handle the reinstallation of trim and floor heating registers. I highly recommend Jeon as an installer; he exemplifies the high level of service we have come to know and expect from Lomas. Thanks!
-JM Maple Glen, PA 4/8/13
Outstanding experience start to finish...I would recommend them to anyone. I can't recall the name of the gentleman that installed my carpet, but he was professional, courteous and so far we are thrilled with our carpet. One word sums up my experience: Outstanding.
-NM Havertown, PA 4/3/13
On 2/23/13, my wife and I visited your store and purchased carpet for two rooms for our home. The sales person, Ray Smith, was very helpful, professional and made the entire experience very easy. As promised, your rep came the following week to measure both rooms and was on time and very informative. Yesterday, the carpet was installed and the two gentlemen who did so were on time, moved the furniture and replaced it were it was, were very professional and the job looks GREAT! I would not hesitate to recommend your company to our friends and family.
-LF West Norriton, PA 3/28/13
-JR Lansdale, PA 3/25/13
Everyone was very helpful. Frank N gave me the guidance I needed, very professional. The installation was great. Chris, who installed the carpet, was polite, professional. My installation went without a hitch, and he cleaned up. My rugs are beautiful. I love walking barefoot now.
-CH Hatfield, PA 3/19/13
The installers worked harder than anyone I have seen in a long time. They completed the work, which was a lot, in the time they estimated and left us with a lovely product.